Accommodation Rules and Cancellation Policy

Zámek Račice

Preamble

e-Finance Zámek Račice, s.r.o., ID No.: 057 11 576, with its registered office at Bratislavská 234/52, Zábrdovice, 602 00 Brno, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 97508 (hereinafter the “Accommodation Provider”) is the owner of building No. 1, which is part of land parcel No. st. 1, land parcel No. 190/1 with building No. 3, land parcel No. st. 3 with building Račice No. 83, all located in the cadastral territory of Račice, registered on title deed No. 1160 at the Land Registry for the South Moravian Region, Land Registry Office Vyškov, and the operator of the accommodation facility Zámek Račice, at Zámek 1, 683 05 Račice – Pístovice (hereinafter also the “Accommodation Facility” or “Hostel”).

I. Conditions and Method of Accommodation

The Hostel is entitled to accommodate only a client who duly registers (hereinafter the “Client” or “Guest”). For this purpose, immediately upon arrival the Client shall present to a Hostel employee their identity card or other valid identity document, passport or other travel document within the meaning of the Act on the Residence of Foreign Nationals in the Czech Republic.
Any client who is not a citizen of the Czech Republic (a foreigner) is obliged, pursuant to the Act on the Residence of Foreign Nationals in the Czech Republic as amended, to complete and submit the official registration form presented to the client by the Hostel staff upon arrival, and must provide all required information truthfully and completely.
Based on a confirmed booking, the client may check in on the day of arrival between 4:00 p.m. and 9:00 p.m. The Hostel will reserve the room for the client until this time, unless a different request was made in the booking and confirmed by the Hostel.
A client who insists on accommodation before 9:30 a.m. is required to pay the full price for the previous night, unless otherwise agreed in advance with the Hostel.
The client shall check out no later than 11:00 a.m. By this time the room must be vacated, unless agreed otherwise individually and in advance. If the client does not vacate the room by 11:00 a.m., the Hostel may charge the stay for the entire following day, unless agreed otherwise in advance; this does not affect the termination of the accommodation relationship between the Hostel and the guest on the date on which the guest was to duly vacate the room (the departure date). If the client does not vacate the room, the Hostel reserves the right to prevent the guest from accessing the room and, in the event of unpaid accommodation or other receivables owed by the client, to exercise a lien over movable items brought by the guest into the room. A room is considered vacated after the client has removed all belongings from the room, returned the key to the authorised Hostel employee and announced that they are checking out. The Hostel reserves the right to check the room inventory (furniture, appliances, forgotten items) and the client’s charges and consumption within 1 hour of vacating the room. The Hostel is not responsible for movable items brought by the guest into the room after the guest vacates the room or after the accommodation relationship between the Hostel and the guest ends.
If the client requests an extension of accommodation, the Hostel may offer a different room at a different price level than the original one. In such a case, the client is not entitled to accommodation in the room originally occupied, nor to any other room in the Hostel if this is not possible for capacity or operational reasons.
The Hostel reserves the right, in exceptional cases, to offer the client accommodation other than originally agreed, provided it does not substantially differ from the confirmed booking.
The Hostel provides its clients with services to the extent mutually agreed and as determined by the relevant applicable legal regulations. The client is obliged to pay for accommodation and services in advance, in accordance with the valid price list of the Hostel, but no later than on the day of arrival before commencing the stay.
The Hostel reserves the right to refuse accommodation if the guest’s clothing or behaviour is contrary to good morals, if the guest is clearly under the influence of alcohol or psychotropic substances, or if the guest or their clothing or luggage is excessively dirty.
The client is obliged to adapt their stay in the Hostel and in all its facilities and operations to their current state of health and physical and mental abilities.

II. Payment for Accommodation and Cancellation Fees

The client is obliged to pay for accommodation and services in advance, but no later than on the day of arrival before checking in.
If the client has received a discount voucher from the Hostel, the client is obliged to present the voucher at check-in. If the voucher is not presented and the QR code cannot be scanned, the Hostel is entitled to require—and the client is obliged to pay—the surcharge up to the full amount of the current accommodation price.
The Hostel reserves the right to request credit card identification details from the client when booking. A booking becomes binding for the Hostel only after payment has been received into the Hostel’s account. The Hostel is entitled to collect an amount equal to 100% of the total booking price from the payment card number provided at the time of booking.
If the client cancels the booking no later than 6:00 p.m. on the day that is the third day before the date on which the accommodation was to begin, the cancellation is free of charge.
If the client cancels the booking after 6:00 p.m. on the day that is the third day before the date on which the accommodation was to begin, the cancellation is subject to a fee. The Hostel will charge 100% of the total booking price.
In the event of a shortened stay by the client, the Hostel has the right to charge the client the full agreed price for the entire reserved length of stay.
A proper cancellation must be communicated in writing, electronically or by telephone directly with the Hostel and may be made no later than by 6:00 p.m. on the day that is the fourteenth day before the date on which the accommodation was to begin.
Group bookings are subject to individual payment and cancellation terms.
The Hostel is entitled to charge the client for damaged or destroyed room equipment and is authorised to block and charge such amounts to the guest’s payment card.

III. Liability of the Hostel and the Client

The Hostel is liable for damage caused to items brought in and stored by the client in the accommodation area in accordance with generally binding regulations.
The client is liable for damage caused to the equipment or inventory of the Hostel in accordance with the relevant applicable legal regulations. In the event of damage to or destruction of the Hostel’s property, the Hostel has the right to compensation. The value of the room inventory is set out in a written record available at reception. It is in the client’s interest to inform themselves of its contents in the event of devaluation or damage to the room equipment. The client, as legal representative, is liable for damage caused by minors for whom they are responsible, as well as for damage caused by persons or animals present on the Hostel premises whose stay was enabled by the client.
In the event of damage to the Hostel’s property caused by the client, the client is obliged to pay compensation for the damage no later than on the day of the end of the client’s stay, or on the basis of an invoice issued within 14 days from the end of the client’s stay, payable within 10 days of delivery to the client, provided that the Hostel decides on such a method of payment for the damage.
If the client refuses to pay the price for damaged or destroyed Hostel equipment in accordance with these accommodation terms, the Hostel is entitled to charge the client a contractual penalty of 0.05% per day of the outstanding amount for each day of delay, together with default interest at the rate set by generally binding legal regulations.
The Hostel is not liable for theft or damage to motor vehicles, motorcycles or bicycles left in the car park in front of the Hostel. The Hostel recommends that guests ensure their car is properly locked and secured, and also recommends not leaving personal items visible in the car. The Hostel bears no responsibility for damage caused by the guest in the Hostel’s car park to third parties. The Hostel reserves the right to claim and charge for damage caused to the Hostel’s property by the guest’s vehicle, including in cases where the damage was caused by a third party in the guest’s vehicle or by the guest using a third party’s vehicle.
The client is obliged to behave so as to prevent damage to health, property, nature and the environment. The Hostel recommends that even while staying in the room the client keeps the entrance door locked. Before opening the door to strangers, the client shall check the reason for entry and, in case of any doubts, immediately contact a Hostel staff member. Before leaving the room, the guest shall properly check that windows and doors are closed.
The Hostel is not responsible for any damage caused outside the premises of the Hostel.

IV. Food and Consumption of Alcoholic Beverages

Clients are not permitted to consume alcoholic beverages on the Hostel premises unless purchased within the accommodation facility.
Cooking is permitted only in the designated kitchen areas within the Hostel; preparing food in other rooms is prohibited.
The client is obliged to inform the Hostel staff of any serious health limitations and report them before the start of accommodation.

V. General Provisions.

Guests are not authorised to receive visitors on the Hostel premises or allow unaccommodated third parties to enter the Hostel.
In rooms and common areas of the Hostel, the client may not, without the consent of the responsible staff member or Hostel management, move interior furnishings, make any changes or modifications to the Hostel equipment, or perform interventions in the electrical network or other installations.
In the Hostel, and especially in rooms, guests are not allowed to use their own electrical appliances. This regulation does not apply to electrical appliances for personal hygiene (shaver, massage device, hair dryer, etc.) and small personal electronics (laptop, mobile phone, etc.).
The client is obliged to use electrical devices or other electronic equipment, or charge such devices, only while the client is present. For the purposes of these Rules, electrical appliances and other electrical equipment include in particular—but not exclusively—chargers for consumer electronics (phones, tablets, PCs, rechargeable batteries for e-bikes, scooters, drones, flashlights). All electrical appliances and other electrical equipment brought in by the client and connected to the hotel’s electrical network must be undamaged and bear the CE (CONFORMITY EUROPE) mark and be labelled with the following information:

a) rated voltage or its range,

b) rated power input or current,

c) the name or trade mark of the manufacturer or responsible vendor,

d) model or type designation,

e) class of protection against electric shock,

f) appliance ingress protection rating IP XX,

g) rated current of the upstream fuse,

h) the environment for which the appliance is intended.

A client who uses their own appliances or other electrical equipment in a room or other area of the Hostel is responsible for any damage caused by such appliances and equipment.
Clients are not permitted to bring into rooms items that the Hostel has designated for storage elsewhere, e.g., sports equipment, strollers, bicycles, carts, etc. Clients shall enquire with the authorised Hostel staff regarding the storage of such items. For damage to the Hostel’s property caused despite this prohibition, the guest will be charged full compensation. In the event of a breach of this prohibition, the Hostel is entitled to charge the client a contractual penalty of CZK 1,000 for each breach. If the damage caused is higher, the Hostel reserves the right to charge the full amount of the damage.
Smoking is permitted only in designated areas of the Hostel courtyard. Smoking in rooms is strictly prohibited. In the event of a breach of this prohibition, the Hostel is entitled to charge the client a contractual penalty of EUR 100 for each breach. If the damage caused is higher, the Hostel reserves the right to charge the full amount of the damage. Smoke and heat detectors connected to a central monitoring station are installed in the rooms. If a guest breaches the prohibition of smoking and handling open flames or sources of smoke and triggers a fire brigade response, the guest will be charged, in addition to the contractual penalty, the costs associated with the fire brigade’s call-out. Unauthorised tampering with smoke detectors or other safety devices is prohibited. For any interference with the functionality of smoke detectors or other safety devices, the Hostel is entitled to charge the client a contractual penalty of EUR 100.
The use of any narcotic and psychotropic substances in the Hostel is strictly prohibited. The Hostel is entitled to inform the Police of the Czech Republic and immediately terminate the accommodation of a guest who violates this prohibition, without compensation.
Accommodation with dogs or other animals is not permitted.
Before leaving, the client is obliged to close water taps in the room, switch off the lights, close the balcony door in rooms with a balcony, close the windows and lock the door. For lost keys, the Hostel charges CZK 200 per piece.
Clients are obliged to dispose of waste exclusively into the designated containers at designated places.
For safety reasons, the Hostel recommends not leaving children under 12 years of age unattended, either in the room or in other common areas of the Hostel.
Quiet hours are from 10:00 p.m. to 6:00 a.m. With the consent of the operator (manager or representative), social events may be organised on the Hostel premises after 10:00 p.m., in areas designated for that purpose. Excessive noise is prohibited in the Hostel premises throughout the day. If a client produces excessive noise, they will be warned by the Hostel staff to desist; otherwise, it will be considered a serious breach of these Accommodation Rules.
The client may not carry weapons or ammunition on the Hostel premises, nor store them in a state enabling their immediate use.
Complaints from guests and any suggestions for improving the Hostel’s operations are accepted by the Hostel management. A questionnaire is available at reception.
Disputes arising from this contract shall be resolved through the courts in the Czech Republic. In disputes concerning compensation for damage in which the defendant resides in a Member State of the EU, jurisdiction lies with the court of the place where the harmful event occurred, pursuant to Article 5(3) of Council Regulation (EC) No. 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters.
In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, the Hostel informs the client of the possibility of out-of-court dispute resolution via the Czech Trade Inspection Authority (pursuant to Section 20e of Act No. 634/1992 Coll.). The internet address of the Czech Trade Inspection Authority can be found here: http://www.coi.cz/.
The client is obliged to comply with these Accommodation Rules. If the client does not comply with the Accommodation Rules, the Hostel management has the right to withdraw from providing accommodation services and to terminate the accommodation contract before the agreed time expires. In such a case, the Hostel is entitled to full payment of the accommodation price. The client must then vacate the Hostel without delay. The client is obliged to acquaint themselves with the operational and safety rules of the Hostel, including all its facilities, and to strictly observe them.
A guest who provides the Accommodation Provider with their personal data from their documents at the inception of the accommodation service consents to the manual and automated processing of the personal data provided for the period strictly necessary. The purpose of processing is the provision of accommodation services as well as the offering of other products and services. This consent is granted to e-Finance Zámek Račice, s.r.o. and all companies forming a group with it. The guest may withdraw this consent at any time by sending an email to info@zamekracice.cz or by sending a letter to the company’s registered office address.
With regard to the obligation to report accommodation pursuant to Act No. 326/1999 Coll. to the Police of the Czech Republic, the guest shall present, at the latest upon taking the room key, a valid passport or personal identification document, and consents to a photocopy of such document being made for the Accommodation Provider’s records. If the guest does not present the above document, the Accommodation Provider reserves the right not to accommodate the guest; in the event that this results in a booking cancellation, the guest is obliged to pay a cancellation fee pursuant to Article II, point 6 of these terms.
All disputes that arise shall be resolved under Czech law through the courts in the Czech Republic. The forum is the Czech Republic. The governing language is Czech.
By signing, the guest confirms that they have familiarised themselves with all operational rules of the Hostel. The accommodation of guests is governed by the legal order of the Czech Republic, on the basis of Czech law and these Accommodation Rules. By being accommodated, the guest accepts the Accommodation Rules as the contractual terms of accommodation and is obliged to comply with their provisions. The guest is obliged to acquaint themselves with these Accommodation Rules; ignorance of them will not be taken into account.

The Accommodation Rules are valid from 1 February 2024.